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Advertiser’s Support Center

Frequently Asked Questions

What is ArabClicks ?
ArabClicks is the Affiliate Network of the Arab world.
We provide game-changing solutions for the e-commerce marketing industry, together with a deep understanding of unique, localized needs. We can lead you step-by-step into the world of Affiliate marketing and ensure that your quality content will earn you money.
Why ArabClicks?
We have built strong relationships with the leading local advertisers and affiliates to ensure offers and traffic sources no other network can provide.
We, at ArabClicks, are passionate about your success. Partner with us, generate more profit and empower your future. read more
How much does it cost to join ArabClicks?
If you would like to sign on as an advertiser in our network we are happy to provide a free consultation based upon your business needs – READ MORE HERE.
Do you offer services in Arabic?
Yes. Based in Dubai, our support team is fully fluent in Arabic and English. Your personal Arabic-speaking account manager is available to you via chat, email and phone – any time. All our marketing materials and communications are also in Arabic.
How can I contact you?
We’d love to hear from you and can be contacted by email, by telephone +971 (0)45240315 or by Skype
What is your policy regarding fraud?
At ArabClicks we have a zero tolerance policy when it comes to fraud. We use the most advanced fraud prevention systems which can identify even the most complex fraud behavior in real-time, so it can be dealt with immediately.
How can advertisers help to increase conversions?
The advertiser can help ArabClicks by sharing the following assets:
  1. Exclusive code with an attractive discount
  2. Creatives
  3. Product feeds
  4. Promotional API
  5. Latest campaigns that are going to launch soon.
  6. Landing pages for all major categories on your site.
  7. Share your top campaigns, products, and categories that we can push to our affiliates.
What are the common campaign types?
  • CPS – Commission is paid per sale. A pixel or postback is fired from the checkout page once the conversion is logged from ArabClicks. Further details in the Advanced Tutorial Advanced Tutorial

  • CPL – Commission is paid per lead. The Advertiser sets rules regarding which leads qualify. A pixel or postback is fired upon completion of the desired action. For example, when a customer submits a form or requests more information, etc. Further details can be found in the Advanced Tutorial

  • CPA – This is the amount that the advertiser is willing to pay for the desired action – usually a confirmed sale. The cost per action may be set as a percentage or fixed value.
  • How do I create a new offer?
    Go to Offers > Create Offer.
    1. Enter details about the offer
    2. Place the offer conversion pixel
    3. Test your offer
    Everything about the offer you create can be edited later. The offer can also be deleted, if you choose so.

    Details that need to be added:
    1. Name of the product or service being offered
    2. A short description of that product or service
    3. URL that tracks the impressions, clicks, and other actions you provide for that offer (known as the “offer URL”)
    4. Available parameters for that offer URL
    5. URL that shows a preview of the offer without that tracking (known as the “preview URL”)
    6. Revenue and payout actions and amounts
    What are the extra details the affiliate might want to know about the offer?
    There are many details the affiliates might want to know regarding the offer. Here are just a handful of examples:
    • Cookie life – the time frame that the potential customer is linked to the affiliate.
    • When the offer expires
    • Targeted countries
    • Allowed and denied types of traffic
    • Operating system or device type required for the purpose of tracking.
    • Demographic information (for social media-based offers)
    • Creatives and allowed creative usage
    • Goals
    • Offer caps
    • App file size (for mobile app offers)
    When should I create a new offer?
    New offers can be created for new websites or special promotions, events, or if there are changes in the existing structure of the offer. Every new offer generates a tracking pixel that will need to be placed on the website.
    Advertiser can add offers but with the new offer a new pixel will need to be implemented on the advertiser’s website. If you have latest campaigns/creatives/landing pages, feel free to share them with us and we will upload them on ArabClicks and also inform affiliates about them.
    How can an advertiser review the offers he has live?
    Advertiser can go to offer and check the status of offer. Moreover ArabClicks team informs advertiser before changing offer status to live.
    How do I know what amount is still pending and needs to be paid?
    To know what amount is pending and still needs to be paid, Visit account > Billing History.
    Which reports are available to review?
    ArabClicks comes with several different preset reports shown in the Reports drop-down. Each one of these reports will show stats for today by default, with the exception of the Daily Report, which shows stats from the last 7 days.
    • Daily Report: Shows stats for the last 7 days, and breaks down network stats for each day. In “Options” choose the “Offer URL” to compare between landing pages.
    • Hourly Report: Shows today’s stats for the network, broken into hourly intervals
    • Mobile Stats: this report shows five data points: device OS name and version, device brand and model, and mobile carrier network.
    • Offers Report: Shows stats for today offer by offer.
    • Conversion Report: Conversion report serves as a line-item list of conversions.
    How do I upload new creatives?
    Creative File Types Supported by ArabClicks
    eg. Anniversary_Sale_UAE_EN

    eg. Mothers_Day_Flowers_Roses_UAE_EN_350*350

    Creative File Types:
    1. Image Banners
    2. Flash Banners
    3. HTML Ads
    4. Email Creatives
    5. Text Links
    6. XML Feeds

    Common Creative File Sizes:
    1. Size: 1140 px by 100px
    2. Size: 600 px by 400px
    3. Size 800 px by 600px
    4. Size 300 px by 300
    5. Size 1080 px by 1080
    6. Size 1200 px by 628

    Note: The uploading tool can only accept files up to 100Mb in size. Files larger than this will return an error.

    Uploading the HTML code
    Log in -> Offer -> Creative Files -> Add creative
    Choose Offer -> Choose File Type -> HTML Ad
    Add name, size and upload your creative file. (a link is generated)
    Paste the following code in the Required Code box:
    <a href=”{tracking_link}” target=”_blank”><img src=”PASTE_YOUR_CREATIVE_LINK_HERE” width=”XXX” height=”XXX” border=”0″ /></a>
    Your final HTML code will look like:
    <a href=”{tracking_link}” target=”_blank”><img src=”×150.jpg” width=”150″ height=”150″ border=”0″ /></a>
    You can use this live HTML editor to verify your html code:
    How do I see conversions in my currency?
    1. Login to your account > Reports > Conversion report
    2. Click on Currency and Run Report
    3. You will see the currency you’ve chosen in your Conversion Report.
    How can I see the number of clicks for my brand campaigns?
    To view the number of clicks for your brand campaigns, follow the below steps.
    1. Click on ‘Daily Report’ under ‘Reports’
    2. Select a time frame you would like to view, and click ‘Run Report’


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